Frequently Asked Questions

Everything you need to know about your Quench Botanics journey.

Are Quench Botanics products suitable for sensitive skin?

Yes, our products are formulated with gentle, skin-loving Korean botanicals. However, we always recommend a patch test before incorporating a new product into your routine.

Are your products 100% vegan and cruelty-free?

Absolutely. Quench Botanics is committed to ethical beauty; all our formulations are 100% vegan, cruelty-free, and never tested on animals.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor its progress.

What is your return policy?

We offer a 7-day return policy for products that are damaged during transit or if the wrong item was received. Items must be unopened and in their original packaging.

Do you offer international shipping?

Currently, we ship within the domestic region. We are working hard to bring Quench Botanics to our global community very soon.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets for a secure checkout experience.